Ghana with a population of over 20 million has only about 250,000 fixed telephone lines, mainly in Accra   and Kumasi. With the advent   of privatization in the   telecommunication sector, there are presently six operators providing voice telephony   and the number of telephone lines is said to have increased considerably. In spite of all these, the quality of reception is poor and a greater majority of people in the country are y et to have access to telephone services.  There   are also delays and difficulty in accessing   telephone liines by private businesses.  The problem of inadequate facilities and service delivery in the  sector  thus becomes pronounced.

The Private Enterprise Foundation (PEF), under Component Two of the Ghana   Government

IUNDP Promoting Private Sector Development   Programme (PPSDP), organized a roundtable l e discussion   on Service) delivery by ECGIVRA to the Private Sector, on 4th  August 2003 at Novotel Hotel Accra.

In recent times the delivery of electricity, especially service to the private sector is observed to be fraught with major constraints leading to operational   difficulties for u se rs of e l ectricity. Pursuant to serving   the obligation   of PEF to service the needs of private   enterprises, PEF commissioned MAPO & Associates Ltd to conduct a study on the service d e li very of ECGIYRA to the private sector.  The study is expected to suggest recommendations for improving the quality of service.